Terms and Conditions
These terms apply when you use our service.
Last updated: 8 November 2023
Welcome to Tend, a web platform owned and operated by August Group Pty Ltd (“us”, “we”, or “our”).
Please read these terms and conditions (“Terms”) carefully before using our website and services at Tend. By accessing and using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Acceptance of Terms
Your access to and use of Tend is conditioned on your acceptance of and compliance with these Terms. If you disagree with any part of the Terms, you may not access our services.
Eligibility
Our services are available only to individuals who are at least 13 years of age and who can provide evidence of their qualifications when acting in a professional capacity. If you are not yet 13, do not use Tend. If you register as a supervisor, you affirm that you have the necessary qualifications, certifications, and experience as per the denominational requirements.
Nature of Services
Tend is a platform to connect pastors to professional supervisors. We facilitate booking, matching, and manage lists of pastors as per each denomination's requirement. We do not verify the qualifications of supervisors and it is the responsibility of users to verify the qualifications of those they choose to engage with on the platform. We retain a percentage commission of the total payment for each booking for providing these services.
User Responsibilities
As a user, you are responsible for maintaining the confidentiality of any login information associated with any account you use to access our services. You agree to provide truthful and accurate information regarding your identity, qualifications, and experience. Misrepresentation of your qualifications or identity may result in account suspension or termination.
Content and Conduct Rules
User-generated content is currently limited to necessary inputs for service booking and matching. However, we expect all users to respect one another and not engage in any activity that is harassing, threatening, inflammatory, or otherwise objectionable. All users must provide truthful and accurate information and we reserve the right to verify this information if necessary.
Data Collection and Use
Tend collects data provided by users and user behaviour information to better our services. This data is stored securely on AWS servers in compliance with GDPR standards. For more information, please review our Privacy Policy.
Communication with Users
By providing us with your email address, you consent to receive occasional emails from us regarding updates to our services, newsletters, promotional material, or other information related to Tend. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
Payment
All transactions made through Tend will be subject to a percentage fee deducted from the total payment. We reserve the right to change fees at our discretion and will notify affected users of any change at least 24 hours before the change comes into effect. Additional details on our payment, refund, and cancellation policies will be provided at the time of booking.
Intellectual Property Rights
All intellectual property rights in the website, services, and all materials on the website are owned by us or our licensors, including but not limited to graphics, logos, design, and source code.
Dispute Resolution
Any disputes arising out of these Terms or your use of Tend will be governed by the laws of Queensland, Australia. In case of a dispute, parties agree to settle the matter amicably through consultation and good faith negotiations. If a satisfactory resolution is not reached, you agree to submit the dispute to binding arbitration under the Rules of the Australian Centre for International Commercial Arbitration (ACICA).
Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will notify users of any changes by posting the new Terms on this page.
Contact Us
If you have any questions about these Terms, please contact us at admin@tendsupervision.com.